Return
Have you purchased a product from our online store and would like to return it?
Returning ORTLIEB products
How does the return process work?
You can cancel your order within 14 days of receipt using our form.
First, enter your order number and either the postal code of your delivery address or the email address you used to place the order in the form. After calling up your order, you can select the product you wish to return. You will then receive a free return label by email and in your customer account.
A few days after we have received your return, the credit will be made to your original payment method.
Do you have any questions about returns?
Feel free to check out our FAQ or contact us directly via our contact page.
Did you not purchase your product from the German ORTLIEB shop?
- For inquiries from other countries, please select your country using the globe icon in the menu or visit our distributors page to find the appropriate contact person.
- Did you purchase your product from one of our partners? In this case, please contact the relevant retailer directly.
Further information on returns
- Of course, you can also inform us of your return in other ways. You can find more information on this in our cancellation policy.