Warranty return
Have you received a damaged, defective, or incorrect item that is still covered by the 5-year ORTLIEB warranty and would now like to file a return?
Your options for filing a complaint
Via your ORTLIEB dealer
If you purchased your product from an ORTLIEB dealer, you can usually handle your complaint through this dealer.
Send your product to us by mail
Fill out our online form and send in your product for a claim.
Is your product no longer under warranty?
In this case, please send your product using the repair form.
Sending ORTLIEB products
How it works
You can easily send your ORTLIEB product to us for a complaint using our form. Simply select your product and mark the affected area. After providing your personal details, you will receive a GLS label with which you can conveniently send your product to us.
Do you have any questions about the complaint process?
Please take a look at our FAQ or contact us directly via our contact page.
Häufige Fragen
Are you not located in Germany or are you a dealer?
- For enquiries from other countries, please select your country using the globe icon in the menu or visit our distributor page to find the right contact person.
- For ORTLIEB dealers, we offer complaints via the dealer portal.
Information about the ORTLIEB warranty
- Unfortunately, we cannot process your submission without a detailed description of the fault.
- If you are unsure whether your case is covered by the warranty, please refer to our warranty terms and conditions.