Warranty return
You have received a damaged, faulty or incorrect item that is still within the 5-year ORTLIEB warranty and would now like to make a complaint?
Your options for making a complaint
Via your ORTLIEB dealer
If you purchased your product from an ORTLIEB dealer, you can usually handle your complaint through this dealer.
Send the product by post
Fill out our online form and send in your product for a complaint.
Is your product no longer under warranty?
In this case, please send your product using the repair form.
Sending in ORTLIEB products
How does it work?
You can easily send in your ORTLIEB product for repair using our form. Simply select your product and mark the affected area. After entering your personal details, you will receive a GLS label, which you can use to conveniently send in your product.
Do you have any questions about repairs?
Feel free to take a look at our FAQ or contact us directly via our contact page.
Frequently asked questions
Are you located outside Germany or are you a retailer?
- For inquiries from other countries, please select your country using the globe icon in the menu or visit our distributor page to find the appropriate contact person.
- For ORTLIEB dealers, we offer complaints via the dealer portal.
Information about the ORTLIEB warranty
- Unfortunately, we cannot process your submission without a detailed description of the fault.
- If you are unsure whether your case is covered by warranty, you can find out more in our warranty terms and conditions.